Section 83 of The Consumer Protection Act CAP 501: Consumer’s recourse on credit card charges
(1) A consumer who has charged to a credit card account all or any part of a payment described in subsection (2) may request the credit card issuer to cancel or reverse the credit card charge and any associated interest or other charges.
(2) Subsection (1) applies to—
(a) a payment in respect of a consumer agreement that has been cancelled under this Act or in respect of any related agreement;
(b) a payment that was received in contravention of this Act;
(c) a payment in respect of a fee or an amount that was charged in contravention of this Act; and
(d) a payment that was collected in respect of unsolicited goods or services for which payment is not required under section 9.
(3) A consumer may make a request under subsection (1) if the consumer has cancelled a consumer agreement or demanded a refund in accordance with this Act, and the supplier has not refunded all of the payment within the required period.
(4) A request under subsection (1) shall be in writing, shall comply with the requirements that are prescribed under section 76(2), and shall be given to the credit card issuer, in the prescribed period, in accordance with section 76.
(5) The credit card issuer—
(a) shall, within the prescribed period, acknowledge the consumer’s request; and
(b) if the request meets the requirements of subsection (4), shall, within the prescribed period—
(i) cancel or reverse the credit card charge and any associated interest or other charges; or
(ii) after having conducted an investigation, send a written notice to the consumer explaining the reasons why the credit card issuer is of the opinion that the consumer is not entitled to cancel the consumer agreement or to demand a refund under this Act.
(6) A consumer may commence an action against a credit card issuer to recover a payment and associated interest and other charges to which the consumer is entitled under this section.
(7) If a consumer charges all or part of a payment described in subsection (2) to a prescribed payment system, the consumer may request that the charge be cancelled or reversed and this section applies with necessary modifications to the cancellation or reversal of such a charge.
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