Client Service Representative Employment Contract

Document Type: DOCX

Number of Pages: 4

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Summary

A Client Service Representative Employment Contract is a legally binding agreement between an employer and an individual employed in the role of Client Service Representative (CSR).

A standard Client Service Representative Employment Contract entails:
1. Title of the Contract
2. Parties to the Agreement
3. Job Title and Job Description
4. Commencement and Duration
5. Place of Work
6. Working Hours
7. Remuneration and Benefits
8. Leave Entitlements
9. Confidentiality Clause
10. Code of Conduct
11. Non-Solicitation and Non-Compete (Optional)
12. Termination
13. Company Policies
14. Dispute Resolution
15. Governing Law
16. Entire Agreement
17. Signatures

The primary goals of the contract are to:
1. Define the nature of the employment relationship, including responsibilities and expectations.
2. Protect confidential company and client information.
3. Establish compensation, working hours, and benefits.
4. Set clear terms for leave entitlements and termination procedures.
5. Comply with Kenyan labor laws, preventing legal disputes.
6. Create a professional foundation for service-oriented roles in customer-facing environments.

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Disclaimer: This document is not to be taken as legal advise.

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